App / Mobile
Your 26bk account wallet works with bKash and Bank Transfer — the two verified payment rails we support for Bangladesh. Open the banking section from your account menu to see the deposit counter, withdrawal form, and your current balance in one place.
Adding funds starts at the deposit counter inside your signed-in account area. We accept bKash and Bank Transfer — select the one that matches your wallet or bank. Enter the amount shown within the field limits on that screen, confirm the details, and the balance updates once the transfer clears on our end. Do not close the page before you see the confirmation message. If the counter shows a reference number, keep it — you will need it if you contact support about that transaction. Follow only the fields and instructions shown in your account; do not send funds to any address not displayed there.
Log in and go to the banking section. The deposit counter is listed under your account menu — tap it to open the payment form.
Select the method that matches your wallet or bank account. The form adjusts to show the correct fields for that payment rail.
Type the amount within the limits shown on screen. Review the details once, then confirm. A reference number appears on successful submission.
Once the transfer clears, your account balance updates. Refresh the balance page if it does not reflect the deposit after a reasonable wait.
Withdrawals follow a similar path to deposits but run through a separate form in your account area. Choose bKash or Bank Transfer as your payout method, then enter the amount you want to move out. The form will ask you to confirm the destination — make sure the wallet number or bank details match what is registered on your account. Any mismatch between your account details and the destination you enter may hold the request for a manual check. Keep the withdrawal reference number shown at the end of the form. If your request does not move within the window shown on screen, use the support route in your account to follow up with that reference number ready.
From your account banking section, select the withdrawal option. The form lists the payout methods available to your account.
Pick bKash or Bank Transfer. Enter the destination wallet number or bank details exactly as registered on your account.
Type the withdrawal amount within the limits shown. Confirm once you have checked the destination and amount are correct.
A reference number appears on submission. Keep it — support will ask for it if you need to follow up on the status of your withdrawal.
Your account area may prompt you to complete a verification step before certain banking actions become available. The fields and documents required are shown directly inside your account — follow only what is listed there, as the requirements reflect your account status at that point. Do not send documents through any channel other than the one shown in your account. If a verification step is pending, the banking section will indicate this before you reach the deposit or withdrawal form. Completing the steps shown in your account is the only route to clearing a pending check. If you are unsure what a field is asking for, the support route in your account can clarify without you needing to submit anything prematurely.
Log in and open the account area. Any pending verification step is flagged there before you reach the banking forms — address it first.
The verification screen lists exactly what is needed for your account at that stage. Submit only through the form displayed — no other channel.
After submitting, your account status updates once the check is processed. The banking section reflects the outcome when it is ready.
If a field or requirement is not clear, use the support route inside your account to ask before submitting. Do not guess at document requirements.
We have confirmed two payment rails for Bangladesh accounts. Use only these methods when depositing or withdrawing — any other route is not supported and funds sent outside these channels cannot be recovered through our system.
Bangladesh mobile wallet accepted for both deposits and withdrawals. Use the bKash number registered to your 26bk account.
Local bank transfer supported for deposits and withdrawals. Enter your bank details exactly as they appear on your account registration.
Every deposit and withdrawal generates a record on both sides — your bKash or bank statement and your 26bk transaction history. Keeping these in sync helps you spot any discrepancy early and gives you the evidence needed if you raise a support query.
Each transaction in your 26bk account carries a reference number. Note it at the time of the transaction — it is the fastest way for support to locate the record on our end.
Your account history shows a status for each transaction: pending, completed, or flagged. A pending status means the transfer has not fully cleared yet; do not submit a duplicate while it is pending.
The transaction history page inside your account lists every deposit and withdrawal with the date, amount, method, and status. Use this as your primary record before checking your wallet statement.
Save the confirmation screen or screenshot at the time of each transaction. If a discrepancy arises, having the reference number, amount, date, and method on hand speeds up any support query significantly.
Account security at 26bk rests on a few practical steps that you control and a few that we maintain on our side. Knowing both helps you keep your balance and transaction history safe.
Always access your account through 26bk. Bookmark the address directly. Any site asking for your login details on a different domain is not us — do not enter credentials there.
The name and contact details on your 26bk account should match the wallet or bank account you use for transactions. A mismatch can trigger a manual review that holds your banking actions.
Only use a bKash number or bank account that belongs to you. Transactions from a third-party wallet are outside our verified payment flow and may be held or returned.
If you notice an unrecognised transaction or a login you did not make, use the support contact shown inside your account immediately. Do not wait — early contact gives us the best chance to act on your behalf.
These are the questions we hear most often about deposits, withdrawals, and account banking. If your question is not here, the support route inside your account is the right next step.
We accept bKash and Bank Transfer for deposits. Select the method in the deposit counter inside your account, follow the fields shown, and keep the reference number the form gives you at the end.
Open the withdrawal form in your account banking section, select bKash as the payout method, and enter the bKash number registered to your account. Submit and save the reference number shown on confirmation.
A pending status means the transfer has not fully cleared on our end yet. Do not submit a second deposit while the first is pending. If it stays pending beyond the window shown on screen, contact support with the reference number.
The fields and documents required are listed inside your account area when a verification step is active. Follow only what is shown there and submit through the form provided — support can clarify any field you are unsure about.
No. We only process transactions from a wallet or bank account registered in your own name. A third-party wallet sits outside our verified payment flow and the transaction may be held or returned.
Check your bKash or bank statement for the reference number, then open your 26bk transaction history to compare. If the record is missing on our side, contact support with the reference number, amount, date, and payment method ready.