App / Mobile
At 26bk, we keep your personal information under clear controls — what we collect, why we hold it, and how you can act on it. Access to our platform depends on your local law and eligible regions, and this policy sets out exactly where we stand.
This policy applies to information collected when you open an account, make a transaction, or contact our support team. We collect the details you provide during registration — name, contact information, and account credentials — along with transaction records tied to your bKash deposits or Bank Transfer activity. Device and session data is gathered automatically when you access the platform from a mobile browser or desktop. We hold this information to operate your account, process payments through verified local rails, and respond to support requests. We do not sell your personal data to third parties. Retention periods follow the requirements of applicable law in the regions where our service is available. Where local law requires us to hold records for a defined period, we comply with that obligation. If you are accessing 26bk from a jurisdiction where online account services are restricted, your eligibility to use the platform and the data rights available to you depend on the laws of that region. We review this policy periodically and will notify you of material changes through your registered account contact.
Records of bKash deposits and withdrawals linked to your account are retained as required by applicable financial regulations in your region.
Bank Transfer activity is logged against your account wallet. These records are held for compliance purposes and are accessible to you on request.
When you access 26bk from a mobile device, session identifiers and device type are recorded to maintain account security and service continuity.
Messages sent to our support team are stored against your account record. We use this history to resolve queries accurately and consistently.
Not every interaction with 26bk falls under this policy in the same way. Understanding the boundaries helps you know where your data rights apply directly and where a third party's own terms govern instead.
All data collected when you log in, update your profile, or manage your account wallet is covered fully by this policy.
Transactions processed via bKash or Bank Transfer involve your payment provider's own data practices alongside ours. Their terms apply to the payment leg.
Game content delivered through our lobby is provided by studios. Their data handling for game-level events may be governed by their own policies.
Any external site you reach by following a link from 26bk operates under its own privacy terms. We have no control over how those sites handle your data.
You have practical options under this policy. Start by opening your account settings page — your registered contact details, account name, and communication preferences are visible there and can be updated directly. If you believe a record we hold is inaccurate, submit a correction request through our support channel and we will review it against the information on file. For a full copy of the data we hold on your account, send a written request to our support team with your registered account details. We will respond within the timeframe required by applicable law in your region. If you want to raise a concern about how your data has been handled, the same support route is the right starting point. Eligibility to exercise specific rights — such as erasure or portability — depends on the laws of your jurisdiction.
Open the account settings page to see the personal details and contact information we hold. No support request is needed for this step.
Update your name or contact information directly in account settings, or contact support if the field is locked and requires manual review.
Send a written request via our support channel with your account details. We will provide the information within the period required by your local law.
If you believe your data has been mishandled, contact support with a clear description. We will investigate and respond through your registered contact.
If you have a question about this policy or want to act on your data rights, the routes below connect you to the right team. Use the channel that suits how you work.
Open the chat widget from any page while signed in to reach our support team directly about account or data queries.
Send a written data request or policy question to our support email address, which is listed in your account help section.
The help section inside your account contains published answers to common privacy and data questions, available any time.
We apply standard security measures to protect the information held in your account. Connections to the platform use encryption in transit. Account access is protected by the credentials you set, and we recommend keeping them unique to this account.
We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings, though some functions require session cookies to work.
We hold your account data for as long as your account is active and for the period required by applicable law after closure. Transaction records tied to bKash or Bank Transfer activity follow financial record-keeping requirements.
Your account is protected by the login credentials you create. If you suspect unauthorised access, change your password immediately and contact support through the live chat or email route.
To request a change to how we handle your data, or to ask about a specific retention or erasure question, contact support in writing with your account details and the nature of your request.
These are the questions we hear most often about how 26bk handles personal data. If your question is not here, reach out through the support routes listed above.
We collect the details you enter during registration — your name, contact information, and login credentials — along with transaction records and device session data generated when you use the platform. Payment records from bKash or Bank Transfer activity are also held against your account.
Yes. Send a written request to our support team with your registered account details and we will provide a copy of the data we hold. The timeframe for our response follows the requirements of applicable law in your region.
We do not sell your personal data. Payment processing through bKash or Bank Transfer involves your payment provider's own data practices for the transaction leg. Game content studios may handle game-level event data under their own policies.
Open your account settings page to update contact details and preferences directly. If a field is locked, contact our support team through live chat or email with the correction you need and we will review it against the information on file.
We retain account data for the period required by applicable law after account closure. Transaction records linked to bKash or Bank Transfer activity are held in line with financial record-keeping obligations in the regions where we operate.
Change your account password immediately, then contact our support team through live chat or email. Describe what you observed and include your account details so we can investigate and respond through your registered contact.